Our Commitment to Responsible Gaming
hiubet is committed to promoting safe, responsible gambling practices across our entire platform. We serve a diverse community of Indonesian players who enjoy sports betting on BRI Liga 1, the English Premier League, Champions League, and other major competitions, as well as casino games including slots, live Baccarat, Roulette, and Blackjack. While the vast majority of our members gamble responsibly and treat it as recreational entertainment, we recognize that for a small minority, gambling can become problematic.
That is why we have implemented a comprehensive suite of responsible gaming tools designed to help you monitor and control your gambling behavior. These tools include deposit limits, loss limits, session time limits, reality-check notifications, cooling-off periods, and self-exclusion. Every tool is accessible directly from your Account settings, and our customer support team is available 24/7 to assist you in activating or adjusting any of these safeguards.
We also enforce a strict 21+ age policy. Every member must verify their age during registration using government-issued identification (KTP, Passport, or SIM). Accounts found to be held by individuals under 21 years of age are closed immediately, and all deposits are returned. Protecting minors from gambling is a responsibility we take extremely seriously.
If you ever feel that your gambling is no longer enjoyable, or if you are spending more time or money than you can afford, we encourage you to reach out to our support team at [email protected] or to use the self-exclusion tool available in your Account. Remember: gambling should never cause financial hardship, relationship problems, or emotional distress. If it does, help is available.
When Does Gambling Become a Problem?
Problem gambling can affect anyone, regardless of how long they have been gambling or how much money they spend. If you or someone you know is experiencing any of the following warning signs, it may be time to seek help:
- Spending more money or time gambling than you originally intended
- Chasing losses by placing larger bets to recover money you've already lost
- Borrowing money or selling possessions to fund gambling activity
- Lying to family, friends, or colleagues about the extent of your gambling
- Neglecting work, school, or family responsibilities in order to gamble
- Feeling anxious, irritable, or depressed when you try to stop or reduce gambling
- Gambling to escape from stress, anxiety, or other emotional problems
Responsible Gaming Tools
hiubet provides a full range of tools to help you gamble safely and stay in control. All tools can be activated from your Account settings or by contacting our support team.
Deposit Limits
Set a maximum amount you can deposit into your hiubet Wallet over a defined period — daily, weekly, or monthly. Once your limit is reached, you will not be able to make further deposits until the period resets. Deposit limits can be increased only after a 7-day cooling-off period, but they can be reduced or removed immediately at any time.
Loss Limits
Define the maximum net loss you are willing to accept over a given period. Once your loss limit is reached, you will not be able to place further bets until the period resets. Loss limits help prevent chasing losses and protect you from spending beyond your means. Like deposit limits, increases are subject to a 7-day delay, but reductions take effect immediately.
Session Time Limits
Control how long you spend gambling in a single session. When your session time limit is reached, you will be automatically logged out of your Account. This tool is particularly useful for players who find it difficult to stop once they start playing. You can set daily session limits ranging from 30 minutes to 8 hours, depending on your personal preference.
Reality Check Notifications
Receive periodic reminders showing how long you have been logged in and how much you have wagered during the current session. Reality checks help you maintain awareness of your gambling activity and encourage you to take breaks. You can configure reality checks to appear every 15, 30, 60, or 120 minutes. When a reminder appears, you can choose to continue playing or log out.
Cooling-Off Period
Take a short break from gambling by activating a cooling-off period. During this time, your Account will be temporarily suspended and you will not be able to log in, place bets, or make deposits. Cooling-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. This tool is ideal if you feel you need a break but do not wish to self-exclude permanently.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available. When you self-exclude, your hiubet Account is permanently closed for a minimum period of 6 months. During this time, you will not be able to log in, register a new Account, or access any part of the Platform. Self-exclusion is irreversible and takes effect within 24 hours of your request. If you believe your gambling has become a problem, we strongly encourage you to self-exclude.
Recognizing Problem Gambling
Spending more money than you can afford to lose, or betting with money meant for essential expenses like rent, utilities, or groceries.
Chasing losses by increasing your bet sizes or making irrational bets in an attempt to recover money you have already lost.
Withdrawing from social activities, family events, or hobbies you once enjoyed in order to spend more time gambling.
Experiencing negative consequences at work or school — missing deadlines, calling in sick frequently, or losing focus on important tasks.
Feeling guilty, ashamed, anxious, or depressed about your gambling, but continuing to gamble anyway despite these feelings.
Experiencing sleep disturbances, restlessness, or irritability when you are not gambling or when you try to stop.
Need Help? We're Here for You
If you are concerned about your gambling or the gambling behavior of someone you know, please do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week, with Indonesian-speaking agents ready to assist you with activating any of the responsible gaming tools described above or to discuss self-exclusion options.
Contact hiubet Support
Additional Support Resources
While hiubet provides comprehensive internal responsible gaming tools, we also recognize the value of independent support organizations that specialize in problem gambling counseling and treatment.
Understanding Problem Gambling
Problem gambling, also known as gambling disorder, is recognized as a behavioral addiction similar to substance use disorders. It is characterized by an inability to control gambling impulses despite negative consequences. The condition can affect individuals across all demographics, income levels, and cultural backgrounds. Early intervention and professional support significantly improve outcomes for those affected.
Support for Family Members
Problem gambling does not only affect the individual gambler — it can also have a profound impact on family members, partners, and close friends. If someone you care about is struggling with gambling, encourage them to seek help. You can also reach out to hiubet's support team on their behalf to request Account suspension or self-exclusion. Remember: helping someone with a gambling problem requires patience, understanding, and access to professional resources.
Questions About Responsible Gaming?
Our FAQ page provides detailed answers to common questions about deposit limits, self-exclusion, Account verification, and more. You can also review our full Terms & Conditions or return to the homepage to explore our sports betting and casino offerings.
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